Events & webinars
Learn from the people who build it.
No live session is scheduled right now. Watch 13 on-demand webinars below, or follow UW TV for the next one.
01On demand
The webinar library
Newest first. The latest was recorded in October 2026. AI, video engagement, the Cisco contact center, integrations and CX strategy. Older sessions are kept in the archive below.
A Practical Roadmap for AI in the Contact Center
Andrew Hall of Ethenta, with Jeff Palmer and Oliver Common of Upstream Works, introduce the DREAM leadership workshop: a shared, practical route from exploring AI to deploying it in the contact center.
AgentNow On-Demand Webinar for Financial Services
A short on-demand session on AgentNow video engagement for banks and financial services teams.
AgentNow On-Demand Webinar for Healthcare
A short on-demand session on AgentNow video engagement for healthcare providers.
Transform Experiences with AI & Digital Innovation for Instant Human-AI Engagements
The Upstream Works 7.0 release webinar: AI and digital innovation for instant human-AI engagements, with a live demo.
From the archive 2019–2024
Recorded 2019–2024. Products, names and versions have moved on since: the Upstream Works platform is now Totalix™, version 8. Watch these for background, not for current product detail.
Advanced AI & Automation for On-Premise and Cloud Contact Centers
Our experts on putting AI and automation to work in on-premise and cloud contact centers.
Advanced Enterprise-Ready Solutions on Cisco Finesse & Webex Contact Center
What enterprise-ready looks like on Cisco Finesse and Webex Contact Center, from the people who build it.
Upstream Works 6.0: What’s New
A live tour of the Upstream Works Desktop 6.0 release.
Fireside Chat with Cisco and Upstream Works
Experts from Cisco and Upstream Works on where the Cisco contact center is heading, recorded June 2023.
Helping AI Help Agents: A Practical Guide
How to bring best-of-breed AI applications into the agent’s workflow without creating silos — from Cisco Live 2022.
Supercharge CX and Evolve Your Cisco Contact Center
A joint webinar with Cisco on improving CX while protecting your existing Cisco contact-center investment.
Conversation Without Boundaries
Customer engagement brought together on the Cisco collaboration platform, with what was new in version 4.0.
Make an Impact: The Business Impact Assessment
How a business impact assessment maps the current state of your CX operations and the measurable impact of change.
Smart Integrations
Out-of-the-box integrations and easy-to-use APIs that connect the contact center to the enterprise applications agents rely on.
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New sessions are announced here and on LinkedIn. Videos land on UW TV, the Upstream Works channel.