AgentNow On-Demand CX

Upstream Works AgentNow provides instant customer support via live video, voice and chat. Customers can easily access agents through QR codes, weblinks, mobile devices, and kiosks.

AgentNow transforms guest experiences with instant access to remote agents, providing quick resolutions while supporting in-person staff.  With AgentNow, hotel guests can streamline the check-in process, have direct access to departments like room service and maintenance, and get tips from remote concierges after regular business hours.

Watch the AgentNow hospitality demo to:

• Experience a guest’s journey from contacting the hotel to receiving a resolution
• See how AgentNow enables seamless conversations across video, voice and chat
• Get an in-depth look at AgentNow features from customer and agent POVs
• Explore how AI enhances the agent experience with AI-powered guidance and translation tools