AgentNow On-Demand CX

Upstream Works AgentNow provides instant customer support via live video, voice and chat. Shoppers can easily access agents through QR codes, weblinks, mobile devices, and kiosks.

AgentNow transforms the shopper experience with instant access to remote agents, providing quick resolutions while supporting in-person staff. With AgentNow, shoppers can get remote support from live agents to process returns, get product information, and help navigate large department stores.

Watch the AgentNow retail demo to:

• Experience a shopper’s journey from arriving at a store to receiving a resolution
• See how AgentNow enables seamless conversations across video, voice and chat
• Get an in-depth look at AgentNow features from customer and agent POVs
• Explore how AI enhances the agent experience with AI-powered guidance and translation tools