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Upstream Works Blog | March 2, 2017

Are your Agents Really Succeeding with Customers?

Given the upsurge in digital channel adoption, more and more contact centers are planning for omnichannel even if they aren’t quite there yet. A big factor that will determine the success of their omnichannel implementations will be the extent to...

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E-News | May 9, 2025

Upstream Works Webinar featuring Ventana Research: Getting Omnichannel Right – Are you ready for lower TCO and greater customer loyalty?

  Trouble viewing this email? Click here. Are you ready for lower TCO and greater customer loyalty? Thursday, March 2, 2017 11–12pm PST | 2–3pm EST   REGISTER NOW Join Upstream Works President and CEO, Rob McDougall and Ventana Research Analyst,...

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E-News | May 9, 2025

Join Us at Cisco Live, Berlin

Join Us at Cisco Live, Berlin | February 20–24, 2017 We'll be in the Cisco Collaboration Partner Village Join Upstream Works at Cisco Live 2017, where technology innovators and thought leaders come together to share, educate, and inspire. Upstream Works...

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Upstream Works Blog | February 6, 2017

A Tale of One Customer’s Outstanding, Effortless Customer Experience

Kelly needs a vacation. She’s not even aware of how badly she needs one until she sees the email in her inbox – pictures of white sand beaches, palm trees, and sunny skies. When she opens the link to have...

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E-News | May 9, 2025

Upstream Works Webinar featuring Ventana Research: Getting Omnichannel Right

Getting Omnichannel Right Customers are reaching out when they want, how they want – crossing channels, platforms and departments. Organizations and contact centers face an ever increasing challenge to provide exceptional customer experiences to everyone, every time. Join Upstream Works...

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