The technology you choose for your contact center will be at the epicenter of your operations and brand experience as a whole. It is a large piece of the contact center puzzle that, if chosen well, can streamline operations, automate workflows, empower agents with full visibility of the customer journey, and even bring together departments and processes from across the enterprise. With the right technology, your contact center can increase productivity, ensure that every customer interaction is personalized, and connect all your systems and data in one unified desktop.
Upstream Works for Amazon Connect is a cloud-based omnichannel contact center solution for enterprises of any scale. Our next-gen solution enhances Amazon Connect contact centers with a unified desktop, omnichannel flexibility, tailored application integrations and team management features.
Join Jeff Palmer, Chief Revenue Officer at Upstream Works, and our Solutions Architects as they give you an in-depth look at Upstream Works for Amazon Connect and the features and tools that will take your contact center from good to great. During the 30-minute demo, they will highlight:
- The Unified Agent Desktop
- Omnichannel Flexibility
- Seamless Integrations to business applications and CRMs
- The Supervisor Desktop and team management features
This webinar has ended. Watch the current Totalix product demos on UW TV, or see Totalix for Amazon Connect (available from January 2027).
Learn more about Upstream Works for Amazon Connect here.