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Upstream Works in the News | June 16, 2021

Upstream Works for Amazon Connect Now Offers Multi-Availability Zone Option on AWS Marketplace

  Woodbridge, Ontario, June 16, 2021 – Upstream Works Software Ltd., a provider of cloud-based Omnichannel Contact Center solutions, announces Multi-Availability Zone (AZ) option for Upstream Works for Amazon Connect (UWA) is now on the AWS Marketplace. This addition to...

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Image for Cloud Contact Center Software Benefits Customers
Upstream Works Blog | June 10, 2021

3 Ways Cloud Contact Center Software Benefits Customers

When IT decision-makers consider adopting cloud-based contact center software, the business case will be driven by internal needs, such as reducing operating costs, using fewer agents, or automating parts of the customer experience. All these needs are valid and may...

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Banner image of a call center agent in a contact center office.
Upstream Works Blog | May 27, 2021

3 Ways Cloud Contact Center Solutions Benefit Agents

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. While a solid business case could be made solely for...

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Upstream Works Blog | May 19, 2021

Cloud Contact Centers: 5 Considerations for IT

Cloud-based platforms are becoming more prevalent in contact centers. As organizations increase adoption of next-gen technologies, it’s important to keep many factors in mind. The first conversations need to begin with IT. Decisions around cloud will be technology-driven, and IT...

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Press Releases | May 5, 2021

Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises

Upstream Works for Amazon Powers Personalized Omnichannel CX and Streamlined Operations Woodbridge, Ontario, May 5, 2021 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers...

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