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Upstream Works Blog | May 5, 2021

Give Customers the Effortless Engagements They Deserve with Upstream Works for Amazon Connect

What do customers want when they interact with your contact center? They want to have options in how they choose to contact you with seamless escalations to personalized service. They want proactive service with agents who can predict upcoming issues....

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Press Releases | June 10, 2019

Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels

UWF Conversation-Driven Data Improves Brand Loyalty and Increases Agent Efficiency Woodbridge, Ontario, June 10, 2019 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.0 of its signature software, Upstream Works for Finesse (UWF). This...

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Press Releases | March 26, 2019

Upstream Works Receives 2019 CUSTOMER Magazine Product of the Year Award

Upstream Works Honored for Exceptional Innovation and Quality Woodbridge, Ontario, March 26, 2019 – Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2019 CUSTOMER  Product of the...

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Frost & Sullivan
Press Releases | February 6, 2019

Frost & Sullivan Names Upstream Works a Company to Watch

Cisco partnership and design features called out in North American Contact Center Buyer’s Guide Woodbridge, Ontario, February 6, 2019 – Upstream Works Software today announced its inclusion in the Frost & Sullivan’s North American Contact Center Buyer’s Guide as a...

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Press Releases | November 15, 2018

Upstream Works Ranked Number 278th Fastest Growing Company in North America on Deloitte’s 2018 Technology Fast 500™

Attributes 304%  Revenue Growth to Innovation and Teamwork Woodbridge, Ontario, November 15, 2018 – Upstream Works Software today announced it ranked 278 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and...

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