During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements

The post-pandemic era is filled with excitement and opportunity as teams return to offices, and industry events once again take center stage to fulfill our need to collaborate. As a Cisco partner of more than 15 years, one of the biggest moments on our company calendar each year is Cisco Live.

During Cisco Live 2023 Americas, June 4-8, 2023, in Las Vegas, attendees can see a demo in the Webex Contact Center Pavilion and learn how Cisco enables Webex Meetings Video engagements. Under the covers, Cisco is using Upstream Works for real-time, personalized, and convenient customer experience (CX). If you want to learn more about Upstream Works, stop by the Webex Partner area and see Upstream Works on Webex Contact Center desktop solutions in action and how we’re supporting cloud migration flexibility by providing a finesse-like user experience with a consistent agent desktop experience across Cisco platforms.

On June 5, between 11:30 AM – 12:30 PM PT, Rob McDougall, CEO of Upstream Works will join Zack Taylor, Senior Director of Strategic Communications at Cisco Contact Center BU for a Fireside Chat on Accelerating Innovation in an Enterprise Contact Center. The chat, which will be hosted by Jeff Palmer, CRO of Upstream Works, will delve into how enterprise contact centers can innovate at scale, achieve cloud migration flexibility, transform engagements with AI, and future-proof the agent experience to drive efficiency and growth. Register for the Fireside Chat here.

On June 6, between 3:30 PM – 4:15 PM PT and re-broadcast on June 8 between 1 – 1:45 PM PT, Cisco will present a session entitled Dueling Customer Experience Imperative: Maximize Satisfaction; Minimize Cost. The session will include Lorrissa Horton, SVP, Chief Product Officer Collaboration, Cisco, Anurag Dhingra, CTO & Head of Engineering, Cisco Collaboration, and Rob Bence, Digital Technology Director, United Airlines. The trio will discuss how businesses are tackling the new demands on customer experience teams and how Cisco enables United Airlines to provide efficient face-to-face interactions with Webex Meetings Video (enabled by Upstream Works. If you’re attending join the session or stream it here: Americas Global Broadcast Agenda – Cisco Live 2023 – Cisco.

Both sessions can be attended online by attendees and non-attendees of Cisco Live. We welcome you to learn about Upstream Works agent-centric omnichannel desktop solutions for optimizing and automating agent workflows. Experience our ability to customize and integrate solutions with multiple existing and new technologies, AI, business apps, and CRM systems across the enterprise to streamline business workflows and increase efficiency. Speak with experts about our advanced omnichannel capabilities including Webex Connect (SMS, WhatsApp, Twitter DM, Facebook Messenger) and Webex Meetings Video engagements, and how Upstream Works is improving efficiency, agent and customer experiences, and business outcomes across finance, healthcare, travel, and leisure industries.

We hope to see you there!