Five products. One clear path from problem to outcome.
Every Upstream Works product starts with the issue your customers and teams feel — then the benefit, then the result you can measure.
What products does Upstream Works offer?
Upstream Works offers Totalix™ — its multi-tenant, CRM-embeddable platform in five editions — plus UWXP (AI experience layer), UW Knowledge & Assist (agent guidance and knowledge), UW Insights (analytics and reporting) and AgentNow (video engagement and co-browsing).
Totalix™
Five editions, one platform, your choice of deployment.
Explore →UWXP
Agentic reasoning and decision intelligence on specialized small language models, with no training on your data.
Explore →UW Knowledge & Assist
Real-time agent guidance, plus customer, employee and agent knowledge bases — authored once, served everywhere.
Explore →UW Insights
Unified, real-time and historical reporting across channels, agents and AI — so you can prove the failure demand is falling.
Explore →AgentNow
Video engagement and co-browsing for the issues that need to be seen, not described — fewer repeat calls and site visits.
Explore →Runs on and inside the platforms and applications you already have
See it on your use case.
A live tenant, not a slide deck — with the engineer who knows your platform.