CIO Bulletin Announces Upstream Works as an Innovation Excellence Award 2023 Winner
Upstream Works was recognized for continued innovation in the omnichannel contact center space.
WOODBRIDGE, ONTARIO (May 10, 2023) — Upstream Works, a provider of agent-first omnichannel contact center desktop solutions, has been announced as a winner of the Innovation Excellence Awards 2023 by CIO Bulletin.
Upstream Works provides flexible omnichannel contact center desktop solutions that support digital transformation, innovation, and business growth, and enable contact centers to operationalize AI while leveraging existing systems and investments. Powerful AI application integration capabilities allow contact centers to integrate with multiple AI applications to fulfill multiple needs, such as intelligent agent assistance, customer self-service, conversational AI channels, and automation. Upstream Works also provides AI and bot reports and analytics to optimize AI effectiveness with performance metrics.
“We are happy to be recognized by CIO Bulletin in the Innovation Excellence Awards,” said Rob McDougall, CEO, Upstream Works. “We have been contact center software innovators for more than 20 years and are rooted in an ethos of continuous innovation to help organizations optimize performance with solutions that align with evolving customer needs. Thank you, CIO Bulletin, for the recognition.”
CIO Bulletin selected Upstream Works for their commitment to innovation, industry influence and their ability to understand the needs of their customers at a deeper level.
“CIO Bulletin Innovation Excellence Award 2023 is a premier recognition program which identifies companies that not only have the most innovative, diversified and reliable business and technology solutions, but also have self-evolving and influential qualities to become a leader worth following,” said J.P Pande, Editor-in-Chief of the CIO Bulletin magazine.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.
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Escalate PR for Upstream Works