Upstream Works Awarded 2020 Unified Communications TMC Labs Innovation Award

Upstream Works for Finesse is Recognized for Exceptional Innovation

Woodbridge, Ontario (October 22, 2020) – Upstream Works announced today that TMC, a global, integrated media company, and its TMC Labs product review division, named Upstream Works for Finesse (UWF) a 2020 Unified Communications TMC Labs Innovation Award winner.

Upstream Works provides innovative omnichannel solutions to contact centers of all sizes. UWF offers a full-featured agent desktop connecting all customer journeys with insights and integrations to third-party business applications and CRMs. With these tools, contact centers worldwide can transform the customer experience, improve agent engagement and gain operational efficiency.

“We are pleased to be recognized for our innovative and dynamic contact center solutions,” said Rob McDougall, CEO of Upstream Works. “Our solutions are designed with contact centers in mind. We offer enhanced capabilities so agents, supervisors, and contact center leaders can improve productivity with quick and easy access to everything they need for customer experience excellence. Thank you TMC Labs for recognizing our hard work.”

The TMC Labs Innovation Award is selected by the distinguished engineers at TMC Labs and honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.

“Upstream Works has displayed its commitment to quality and innovation in the development of the unified communications industry,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from Upstream Works and their continued effort toward improving the future of the UC industry.”

The 2020 TMC Labs Innovation Award winners will be featured on INTERNET TELEPHONY online.


About Upstream Works Software

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. The customer journey comes together across all channels with an intuitive agent desktop, seamless integrations and consistent management. For more than 15 years, Upstream Works has been developing flexible solutions for organizations wanting to improve the customer experience, operational efficiency and long-term business growth.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

Upstream Works Contact:
Janice Keay
VP, Marketing

TMC Contact:                                                                        
Stephanie Thompson
203-852-6800, ext. 139