Upstream Works Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Upstream Works for Finesse (UWF) is recognized for innovative customer service technology solutions and improving the customer experience

Woodbridge, Ontario, July 21, 2020 — Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We are honored to be recognized for our innovative and flexible contact center technology solutions,” said Rob McDougall, President and CEO of Upstream Works. “UWF has been designed to help contact centers transform their customer experience with data and insights that allows them to drive long-term growth.”

UWF is an omnichannel customer experience management solution. The intuitive agent desktop with seamless integrations and full visibility into the customer journey allows contact centers of any size to provide great CX while optimizing efficiency.

“Congratulations to Upstream Works for being awarded a 2020 CUSTOMER Magazine Contact Center Technology Award. Upstream Works for Finesse has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 15th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2020 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

About Upstream Works Software www.upstreamworks.com

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. The customer journey comes together across all channels with an intuitive agent desktop, seamless integrations and consistent management. For more than 15 years, Upstream Works has been developing flexible solutions for organizations wanting to improve the customer experience, operational efficiency and long-term business growth.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

 

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

Upstream Works Contact:

Janice Keay

VP, Marketing
jkeay@upstreamworks.com

TMC Contact:                                                                        
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com

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