Watch a Fireside Chat on demand with experts from Cisco and Upstream Works to learn how enterprise contact centers can innovate at scale, transform customer engagements, and future-proof the agent experience to drive efficiency and growth.

Hear insights from Zack Taylor, Senior Director of Strategic Communications at Cisco Contact Center BU and Rob McDougall, CEO of Upstream Works, with host Jeff Palmer, CRO of Upstream Works, to explore:

• Innovative, next-gen customer engagements
• AI optimization and automating workflows across multiple departments
• The benefits of a flexible and integrated solutions approach
• Gaining real-time visibility, reporting and analytics to improve performance
• Inspiring stories from leading enterprises on how they are transforming agent and customer experiences