Upstream Works Whitepapers and Reports
Strategic Insight Series
Part 3 of 3: Embracing Contact Center
AI in 2021
There are opportunities for AI to add value along every step of the customer journey in 2021. In the part 3 of our 3-part series, we explore how AI and automation plays a key role in ensuring operational efficiency and CX success.
This report includes:
- AI applications and use cases
- Key considerations for contact center leaders