Upstream Works Whitepapers and Reports

Agent and AI in the contact center

Strategic Insight Series

Part 3 of 3: Embracing Contact Center
AI in 2021

There are opportunities for AI to add value along every step of the customer journey in 2021. In the part 3 of our 3-part series, we explore how AI and automation plays a key role in ensuring operational efficiency and CX success.

This report includes:

  • AI applications and use cases
  • Key considerations for contact center leaders

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