Upstream Works Podcasts

Integration is Key to Customer Experience Transformation 

Integration is Key to Customer Experience Transformation 

Upstream Works President and CEO Rob McDougall discusses with Doug Green of Telecom Reseller, strategies for how to integrate the key databases, channels, and applications that are core to designing and executing a customer experience strategy that is both achievable and drives real business value.  Learn how Upstream Works for Finesse can help with its API Integration Model that enables solution flexibility and customized integrations.

Digital Workforce Transformation in the Contact Center

Digital Workforce Transformation in the Contact Center – Coming Soon!

The CX Business Case for Long Term Impact and Value

The CX Business Case for Long Term Impact and Value – Coming Soon!

Rethink Customer Engagement for Greater Lifetime Value

Rethink Customer Engagement for Greater Lifetime Value – Coming Soon!