Supercharge and Innovate Your Contact Center, Upstream Works Podcast
A long pandemic and a compressed era of rapid change has seen the contact center change beyond recognition into a hybrid or remote operation. At the same moment, contact centers are more critical than ever to many companies as their main human-to-human connection to customers, vendors, partners and the public. And to make matters more urgent, the Great Resignation creates novel staffing challenges to a field that historically struggles with agent churn.
In this podcast, Jeff Palmer, CRO of Upstream Works, provides an overview of the challenges and trends in this space and outlines how Upstream Works has been developing solutions to not only face those challenges but to “supercharge” the contact center with innovations that will improve customer and agent experiences. We learn how this can be achieved and how Upstream Works leverages existing infrastructure investments.