We Provide AI-Powered & Human
Omnichannel Solutions for CX Excellence
25 Years of Contact Center Leadership
Upstream Works has been a contact center innovator for over 25 years. We work closely with partners and customers to build flexible and strategic solutions to meet evolving customer needs. Upstream Works delivers software that redefines customer experience management, so you can drive long-term business growth.
Years of Contact Center
& Omnichannel Expertise
Features Developed
Based on Customer Feedback
Collaborative Partnerships
Focused on Growth & Success
Innovation & Leadership
at a Rapid Pace
We're Global
World-Class
Technology Partnerships
Delivering Next-Gen Omnichannel CX Engagement Capabilities
Upstream Works provides integrated, AI-powered omnichannel CX engagement solutions for the entire organization — with the flexibility to evolve with your changing business needs.
Empower Your Team
With a single, AI-powered agent workspace with knowledge and integrations to any business system, agents have everything they need for efficient and effective resolutions.
Optimize CX
We connect all channels, interactions and context across your business, providing a holistic view of the customer journey for an effortless, personalized, and proactive CX.
Better Business Outcomes
Our solution powers agent success, improves customer satisfaction and loyalty, and drives efficiencies with actionable insights, reports and analytics across your organization.
Meet Our Executive Team
We're passionate and dedicated to providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences.
Meet Our Leadership TeamFaciemus Quae Dicimus — We Do What We Say
Our Customers
For over 25 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customer experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.
See Our Customer StoriesOur Partners
Upstream Works partners with world-class technology leaders including Amazon, Cisco®, Microsoft, Oracle and SAP to develop and deliver superior omnichannel contact center solutions.
We work collaboratively with a variety of partners around the globe to meet the needs of organizations with flexible and comprehensive solutions. Our solution partners include consultants, value-added resellers, and system integrators.
See Our PartnersSee How Upstream Works Can Help You Transform CX
Transform your contact center with AI-powered omnichannel solutions that improve operational efficiency, enhance customer satisfaction and drive measurable business outcomes.