We’re passionate about creating solutions that help organizations exceed their customer experience goals.

Upstream Works has been a contact center innovator for over 20 years. We work closely with partners and customers to build flexible and strategic solutions to meet evolving customer needs. Upstream Works delivers software that redefines customer experience management, so you can drive long-term business growth. 


Years of Contact Center
& Omnichannel Expertise


Features Developed
Based on Customer Needs

Distribution Partnerships

& Leadership

We're Global

Technology Partnerships

Delivering Next-Gen Omnichannel CX Engagement Capabilities

Upstream Works provides integrated, omnichannel CX engagement solutions for the entire organization – with the flexibility to evolve with your changing business needs.

Happy agent

Empowering Your Team

A single, intuitive workspace with knowledge management and integration to any business system, agents have everything they need for efficient and effective resolution.

happy customer

Optimizing Customer Experiences

We connect all channels, interactions and context across your business, providing a holistic view of the customer journey for an effortless, personalized, and proactive CX.

people chatting

Better Business Outcomes

Our solution powers agent success, improves customer satisfaction and loyalty, and drives efficiencies with actionable insights, reports and analytics across your organization.

Meet Our Executive Team

We’re passionate and dedicated to providing innovative omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences.

Faciemus Quae Dicimus – We Do What We Say

Our Customers

For over 15 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customer experience: Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.

Our Partners

Upstream Works partners with world-class technology leaders including Cisco®, Microsoft, Oracle, and SAP to develop and deliver superior omnichannel contact center solutions.

Partner logos

We work collaboratively with a variety of partners around the globe to meet the needs of organizations with flexible and comprehensive solutions. Our solution partners include consultants, value-added resellers, and system integrators.

At Upstream Works, we’re redefining the customer experience- for you, your customers, for all of us.