NewTotalix™ is deployable from 1 December 2026
Join the waitlistLeadership
An executive team that has shipped contact-center software for 25 years, and sells and delivers it with partners worldwide.
Upstream Works is led by Chief Revenue Officer Jeff Palmer and Chief Operating Officer Sean Snider, who sit on the board with Sabrina Baksh (VP Sales, North America). The executive team also includes Alan Man (CFO), Dmitry Kharlap (SVP Engineering & Product), Darrin Mulligan (VP Solutions Engineering) and Denise Roy (VP People & Culture). Co-founder Rob McDougall led the company for over 20 years.
Chief Revenue OfficerBoard member
Jeff is an accomplished global sales leader with over 20 years of experience managing winning sales teams. He leads the global Upstream Works sales team, with a focus on partner expansion and customer success across all industries and geographies, and is the business lead for the platform launch.
Chief Operating OfficerBoard member
Sean leads our product development, professional services, support and partner-enablement teams. With a client- and results-focused approach, Sean is committed to ensuring the highest levels of satisfaction for our partners and customers around the world.
Chief Financial Officer
Alan is a finance expert with over 10 years of experience helping companies scale and grow. As CFO of Upstream Works, he provides the insight that drives business decisions in support of our strategic goals.
SVP, Engineering & Product
Dmitry is a technology leader with over 20 years of experience in delivering complex, multidiscipline software systems. He leads our engineering team in continuing to strive for improvement and excellence.
VP Sales, North AmericaBoard member
Sabrina brings over 20 years of experience in solutions software and is highly skilled in business and sales strategy, enterprise and contact-center software. She is known for her passion and commitment to delivering results-focused solutions, and sits on the Upstream Works board.
VP, Solutions Engineering
Darrin is a customer-contact solutions leader with a proven track record of designing and delivering effective customer solutions. He leads our technical sales team, working with customers and partners to create integrated solutions, and owns the product roadmap.
VP, People & Culture
Denise has more than 20 years of progressive experience in strategic HR leadership, specializing in authentic human-resources practice, organizational behavior and talent development.
Co-Founder and Former Chief Executive OfficerIn memoriam
Rob was a contact-center technology innovator who led Upstream Works for over 20 years. He spent his career transforming customer and agent experiences with his passion for technology and commitment to innovation. His leadership and mentorship inspired the Upstream Works team to consistently pursue excellence for our partners and clients. The executive team remains dedicated to carrying forward Rob’s vision.
Read about Rob’s impact →Be part of a team dedicated to building top-tier contact-center technology and bringing exceptional solutions to our partners and customers.
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