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News from Upstream Works.

Product announcements, awards, partnerships and what the media said — the full archive.

Where can I find Upstream Works news and press releases?

This page carries every Upstream Works announcement since 2020: press releases and media coverage, newest first, each on its own page with the text as issued. For interviews and media requests, email media@upstreamworks.com.

Covering the Totalix launch? The Totalix launch kit has the approved visuals, demo films, notes to editors and spokespeople. Logos and brand rules are in the media kit.

2026

Nov 5, 2026Upstream Works and Raya IT partner to bring Totalix™ for Cisco to banks across the Middle East and AfricaPress release
Oct 16, 2026Upstream Works launches Totalix™, a contact center that goes live in minutes inside the apps teams already usePress release
Oct 14, 2026Upstream Works unveils Totalix™, the contact center that goes live in minutes, not monthsPress release
Jul 29, 2026Upstream Works & Endava Partner to Transform Enterprise CX with a New Agentic AI Experience PlatformPress release
Jul 27, 2026Upstream Works Announces the AI Experience PlatformPress release

2025

Nov 24, 2025Upstream Works AgentNow Wins Global Travel Tech AwardPress release
Sep 30, 2025Announcing Streamlined UX, Real-Time Transcriptions, & AI InsightsPress release
Sep 18, 2025Upstream Works AgentNow Honored with Gold Globee® Business AwardPress release
Sep 10, 2025Upstream Works Mourns the Passing of CEO Rob McDougallPress release
Sep 3, 2025Upstream Works Takes the Stage at FTE Global California – Here’s What to ExpectIn the media
Jun 9, 2025Announcing AgentNow Cloud Suite for Instant CX Built to Fit Your BusinessPress release
Jun 2, 2025Upstream Works Announces Advanced Analytics & ReportingPress release
Apr 24, 2025Upstream Works AgentNow Recognized for CX InnovationPress release
Mar 25, 2025Upstream Works Agent Assist Receives AI Excellence AwardPress release
Jan 24, 2025Upstream Works Receives Global Excellence Award for Contact Center InnovationPress release

2024

Nov 13, 2024Bucher + Suter and Upstream Works Announce PartnershipPress release
Aug 21, 2024Upstream Works Omni AI Hub & Upstream Works AI Now AvailablePress release
Jul 30, 2024Corporate Liability in the Age of Artificial IntelligenceIn the media
Jun 27, 2024What is customer intelligence? Understand your customers to drive revenueIn the media
Apr 23, 2024Agents and AI: A Winning Combo in Contact CentersIn the media
Apr 22, 2024Why calling customer service has so many ‘speed bumps’In the media
Apr 16, 2024Upstream Works AgentNow Wins Stevie AwardPress release
Apr 11, 2024AI Still Needs Human Insight to Shape the Retail ExperienceIn the media
Apr 9, 2024AI Trends Redefining Hospitality Customer Service in 2024In the media
Apr 1, 20242024 CUSTOMER Magazine Product of the Year AwardPress release
Mar 28, 2024Future of Customer Service: Will AI Take Over?In the media
Mar 26, 2024Upstream Works AgentNow is a Stevie Awards FinalistPress release
Mar 25, 2024Can AgentNow end queuesIn the media
Mar 25, 2024Upstream Works Announces AgentNow SolutionPress release
Mar 6, 2024Upstream Works Announces Omni AI HubPress release
Feb 2, 2024Orchestrating the Agent ExperienceIn the media
Jan 3, 2024Future of Work Agent Experience AwardPress release

2023

Nov 27, 2023Today Show & United Airlines Agent on DemandPress release
Nov 7, 2023Announcing Upstream Works Desktop 6.1Press release
Jul 13, 2023Upstream Works with Webex by CiscoPress release
Jun 1, 2023Cisco Webex Video using Upstream WorksPress release
May 16, 2023Upstream Works Partners with Spiky.aiPress release
May 9, 2023CIO Bulletin Announces Upstream Works as an Innovation Excellence Award 2023 WinnerPress release
May 1, 2023Upstream Works Achieves SOC 2 Type II DesignationPress release
Apr 27, 2023Top 20 Innovative AI Solution Providers in 2023Press release
Apr 20, 2023Upstream Works Announces Healthcare Contact Center SolutionPress release
Mar 21, 2023Upstream Works Receives 2023 CUSTOMER Magazine Product of the Year AwardPress release
Mar 7, 2023Upstream Works Applauded by Frost & SullivanPress release
Feb 6, 2023Upstream Works Featured on Yahoo! FinancePress release
Jan 24, 2023Upstream Works Named the Best Contact Center Software Developer in CanadaPress release

2022

Nov 10, 2022Upstream Works Recognized for Innovation by TMC LabsPress release
Oct 6, 2022Upstream Works Announces Smart Chat & Simplified ManagementPress release
Sep 8, 20225 Best Cisco Solution Providers to Watch 2022Press release
Aug 31, 2022Simplifai and Upstream Works Software Partner on AI Automation Contact Center SolutionsPress release
Jun 9, 2022Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer ExperiencesPress release
Mar 30, 20222022 CUSTOMER Magazine Product of the Year AwardPress release

2021

Sep 29, 2021Partnership with Aspen Technologies Group Inc.Press release
Sep 16, 2021Upstream Works Awarded 2021 Unified Communications TMC Labs Innovation AwardPress release
Sep 9, 2021Upstream Works Assist Knowledge Management is Now Available in AWS MarketplacePress release
Jun 16, 2021Upstream Works for Amazon Connect Now Offers Multi-Availability Zone Option on AWS MarketplacePress release
May 5, 2021Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for EnterprisesPress release
Mar 18, 2021Upstream Works Receives 2021 CUSTOMER Magazine Product of the Year AwardPress release
Mar 16, 2021Upstream Works Announces New Chief Revenue Officer to Lead Global SalesPress release

2020

Dec 9, 2020Upstream Works Enhances Assist Knowledge Management Solution for Optimized CXPress release
Dec 8, 2020Upstream Works Unifies CX with New Desktop for Digital WorkersPress release
Oct 28, 2020Upstream Works Enhances Universal Queue Support Using Cisco’s Media Routing Peripheral Gateway (MR PG)Press release
Oct 22, 2020Upstream Works Awarded 2020 Unified Communications TMC Labs Innovation AwardPress release
Jul 21, 2020Upstream Works Receives 2020 Contact Center Technology Award from CUSTOMER MagazinePress release
Jun 3, 2020Upstream Works Announces New Software for Richer Engagements and Ease of AdministrationPress release
May 27, 2020Upstream Works Announces Partnership with ItaltelPress release
Mar 9, 2020Upstream Works Receives 2020 CUSTOMER Magazine Product of the Year AwardPress release

Writing about Upstream Works? We’ll brief you.

Interviews, product briefings, images and the approved boilerplate from the media team.

Email the media team Open the media kit →