Customer Portal
What is Customer Portal?
An online portal where Upstream Works customers can access on-demand tools, resources and webinars. It serves as a single, self-service place for existing customers to find these materials. It serves as a single, self-service place for existing customers to find these materials.
A customer portal is a secure online space where a vendor’s customers can find material that supports their use of a product. Here, it gives Upstream Works customers on-demand access to tools, resources and webinars, so they can find what they need without waiting for a scheduled session or raising a support request.
Portals of this kind are common in business software because they give customers one consistent place to look for guidance at any time. A customer portal is distinct from a partner portal, which serves resellers and integration partners rather than end customers. When using any vendor portal, it is worth checking that the material you rely on matches the product version and edition you run.
Related: Partner portal, Enhanced online help, Self-service, Totalix, the current platform.