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Upstream Works in the News | December 9, 2020

Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX

Woodbridge, Ontario, December 9, 2020 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater efficiency and more consistent service. Upstream...

Upstream Works Unifies CX with New Desktop for Digital Workers

Woodbridge, Ontario, December 8, 2020 – Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify customer engagements across the entire...

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