Upstream Works Receives 2020 CUSTOMER Magazine Product of the Year Award

Woodbridge, ON, March 9, 2020 — Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2020 CUSTOMER Products of the Year Award winner.

 “Upstream Works is pleased to be recognized for our customer experience innovation,” said Rob McDougall, President and CEO, Upstream Works. “We are committed to delivering innovative contact center solutions that help brands deliver on their customer experience transformation goals. Our enhanced omnichannel solutions are designed and optimized for complex enterprise contact centers, with flexibility and adaptability to help brands improve agent and customer engagements, drive greater efficiencies and business growth.”

The 2020 CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2020 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

The results of the 2020 CUSTOMER Product of the Year Award will be published in the 2020 2nd Quarter issue of CUSTOMER magazine.


About Upstream Works Software
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all channels, with an intuitive agent desktop, full context, seamless integrations, consistent management, reports and analytics. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ solutions, gaining operational efficiency and transforming the customer experience. Learn more and see UWF in action at


Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on FacebookLinkedIn and Twitter@tmcnet . For more information about TMC, visit


Company Contact

Janice Keay, VP, Marketing, Upstream Works Software Ltd.
905-660-0969 x 4397,


TMC Contact                                                                                                                                     
Michelle Connolly, Marketing Manager