Products

Business Interaction Manager

A family of performance management and analytics solutions driven by the customer experience and its relationship to every person and every touchpoint that contributed to it. Business Interaction Manager’s revolutionary Contact Sentry technology provides an unbiased single view of the truth.

UpStart Contact Center Agent

UpStart Contact Center Agent (CCA) automates and coordinate multiapplication agent desktops and workflows based on the customer’s prior experiences and current needs. UpStart (CCA) acts as an interaction assistant for the agent, by providing customer call information, control, tools and ready access to knowledge in a responsive and easy to use interface.

Complete Portfolio

View our complete portfolio.