2024 CUSTOMER Magazine Product of the Year Award

Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation

AgentNow receives the 2024 CUSTOMER Magazine Product of the Year Award

WOODBRIDGE, ONTARIO (April 2, 2024) — Upstream Works, an omnichannel contact center solutions company, announced today that its on-demand customer service solution, AgentNow has been named a 2024 CUSTOMER  Product of the Year Award winner by TMC, a global, integrated media company.

Upstream Works AgentNow enables organizations to provide on-demand customer service via a mix of video, voice and chat, and leverage their existing unified communications platforms, including Webex and Microsoft Azure Communication Services (ACS). Customers can connect with contact center agents for support by scanning a QR code or visiting a webpage on a mobile device. With AgentNow, agents and customers can seamlessly transition between video, voice and chat, and form human connections while solving issues quickly and efficiently.

AgentNow innovates the customer experience with on-demand service that enables real-time, face-to-face interactions and seamless conversations,” said Rob McDougall, CEO of Upstream Works. “United Airlines is already using AgentNow to power their Agent On Demand service, allowing in-airport customers to quickly access remote gate agents for support by using a smartphone and scanning a QR code at the airport. Thank you to CUSTOMER and TMC for the recognition.”

The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its AgentNow solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2024 and beyond.”


About Upstream Works | www.upstreamworks.com

Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes. www.upstreamworks.com.



TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.


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Upstream Works Contact:

Escalate PR for Upstream Works



TMC Contact                                                                                                     
Michelle Connolly

Senior Marketing Manager
203-852-6800, ext. 170