Flexible solution supports client's choice of AI and powers virtual customer self-service, agent assistance, and exceptional CX.
Upstream Works Desktop is a recipient of the Future of Work Agent Experience Award by TMC, a global, integrated media company.
United Airlines revolutionizes the travel experience with Agent on Demand, powered by Cisco and Upstream Works.
During the pandemic, video became a must-have communications tool, and it has transformed the way we work.
Upstream Works leads with security advancements and ease of management in contact center desktop solutions.
Upstream Works partners with Spiky.ai to provide enhanced WebexVideo Analytics and AI capabilities.
Watch experts from Cisco and Upstream Works discuss accelerating innovation in enterprise contact centers.
DestinationCRM explores this with our CEO, who notes the difference between multichannel and omnichannel.
Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).
Achieving this certification demonstrates that our solutions ensure enterprise-level security with the highest standards of compliance.
Upstream Works applauded for Improving Productivity, Agent Experience, and Customer Experience and Value.
The Upstream Works desktop integrates with Epic to enable healthcare providers to offer better patient care.