Schedule a short Discovery Session with our experts to explore opportunities and outline practical starting points for your business.

Upstream Works extends Amazon Connect with enterprise-class AI, advanced omnichannel capabilities, integrated knowledge, and seamless integrations – built for scale, flexibility and performance.

Upstream Works on Amazon (UWA) powers context-rich and personalized CX, increases productivity, automates workflows and lowers costs with:

• A unified omnichannel agent workspace
• Instant human-AI experiences
• AI-powered Agent Assist and Knowledge
• Seamless integrations and tailored solutions
• Advanced Reporting and Analytics

Our experts will be in touch soon to discuss opportunities to enhance experiences and optimize operations.

We look forward to connecting with you.