Autonomous CX & Human-AI
Omnichannel Solutions for
Faster Resolutions & Lower Costs
Get a live personalized demo of our advanced AI and omnichannel contact center solutions — built around your goals and customer experience strategy.
- Unified omnichannel agent desktop for voice and digital channels
- Autonomous CX and AI-powered agent assistance for real-time guidance
- Intelligent workflow automation to improve efficiency and reduce handle time
- Instant CX and human-AI support with AgentNow
- Seamless CRM and business system integrations for a connected agent experience
- Real-time customizable dashboards with performance and CX insights
- Platform choice with Amazon, Cisco, Webex, and our Digital CX
- Flexible deployment for cloud and on-premise environments
Award-winning platform
Request a Demo & Tell Us About Your Goals
We will tailor the contact center demo and session with our experts to your specific business goals and CX needs.
No commitment required. Most sessions take 30 minutes.
Why are CX Leaders Choosing Upstream Works?
Upstream Works modernizes contact centers with autonomous resolutions and AI-powered omnichannel solutions that drive efficiency, optimize operations and deliver exceptional customer experiences. Transform CX with agentic AI workflow orchestration across channels, interactions, business systems and data sources, and empower agents with real-time AI guidance. Enhance your existing contact center platform, including Amazon Connect, Cisco Finesse and Webex Contact Center, or power digital-first CX with our digital engagement platform.
Drive Efficiency
Deliver autonomous and human-AI omnichannel engagements.
Elevate CX
Deliver faster resolutions, lower costs and better customer experiences.
Accelerate Automation
Improve operational performance with agentic AI workflow orchestration.
Frequently Asked Questions (FAQs)
About Request a Demo
What will you see when you request a demo of Upstream Works?
When you request a demo, you'll receive a personalized walkthrough of the Upstream Works contact center platform, showing how to improve performance, streamline operations and elevate customer experience. During your contact center demo, you'll see:
- A unified omnichannel agent desktop
- Real-time AI-powered Agent Assist guiding live interactions
- Omnichannel engagements and fast resolutions insights
- CRM and business system integrations
- Analytics and dashboards with performance and CX
How does Upstream Works improve contact center performance?
Upstream Works contact center solutions improve performance by combining agentic AI workflow orchestration, autonomous resolutions, AI-driven agent support, true omnichannel capabilities, workflow automation, and effortless customer journeys to reduce handle time, improve resolution rates, and enhance customer experience.
What results can I expect for my contact center when using Upstream Works solutions?
Organizations using Upstream Works see measurable improvements in contact center performance, including:
- Reduced average handle time (AHT)
- Improved first contact resolution (FCR)
- Higher customer satisfaction (CSAT)
What deployment options are available for Upstream Works contact center solutions?
Upstream Works supports cloud, on-premise, and hybrid deployments depending on your infrastructure and security requirements.
Talk to Our AI & CX Experts
Explore transformative CX and omnichannel solutions, powered by AI and human expertise. Built for cloud or on-premise environments.