Transform Healthcare Contact Centers & Reduce Patient Wait Times

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Healthcare Contact Center Solutions Designed for Better Access & Faster Support – See it in Action

Deliver better outcomes with healthcare contact center solutions designed to reduce patient wait times.

Watch a short demo to experience how Upstream Works AgentNow enables instant human-AI engagement, helping care teams deliver faster, more compassionate support while reducing patient wait times.

See how patients can use QR codes, weblinks and kiosks to connect with healthcare contact centers via live video, voice or chat, enabling timely, reliable and empathetic support at every touchpoint.

See how AgentNow helps healthcare contact centers improve patient care.

    • Reduce patient wait times and abandonment
    • Deliver personalized, empathetic care at scale
    • Provide seamless patient connections across video, voice and chat
    • Lower agent workload with AI-powered assistance
    • Enable multilingual, inclusive patient access

Watch Demo: Reduce Patient Wait Times with Instant Support

Frequently Asked Questions (FAQs) About Healthcare Contact Centers

What is a healthcare contact center?

A healthcare contact center connects patients with providers across channels, including AgentNow, voice, email, messaging, SMS, Co-browse, and more. Unlike standard contact centers, these require deep integration with CRMs and Electronic Health Record (EHR) software such as EPIC, as well as strict HIPAA, SOC 2 and GDPR compliance, to manage patient journeys effectively.

How do Upstream Works’ healthcare contact center solutions improve patient access?

Upstream Works’ healthcare contact center solutions improve patient access by instantly connecting them with agents via channels like live video, voice and chat, enabling patients to connect faster and improving overall care.

How can healthcare organizations reduce patient wait times?

Healthcare organizations can reduce patient wait times by streamlining agent workflows, automating repetitive tasks with AI, improving scheduling systems, and offering easy connection options like kiosks and QR codes.

Why is omnichannel important for healthcare contact centers?

Omnichannel communication ensures patients can access support through their preferred channels, improving convenience, responsiveness and satisfaction.

Contact our experts to learn how AgentNow can transform experiences for your business.

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