Helping AI Help Agents

Integrate best-of-breed AI applications with the Upstream Works desktop – without creating silos. Optimize the agent experience with AI-powered guidance, automate interactions, and maintain consistent agent and customer experiences across all channels.

AI Reports and Analytics

Measure the performance of your AI applications and bots with Upstream Works Reports and Analytics.

Powerful Reports: Evaluate chatbot and emailbot interactions with the same set of consistent metrics and reports as human agents. Gain deeper insights into the performance of your chatbots and emailbots and use this data to train your machine learning algorithm.

Bot Experimentation Framework: Optimize your AI strategy with the Bot Experimentation Framework. Compare the effectiveness of your chatbots, emailbots and virtual agent assistant bots with A/B testing and reports. Make data-driven decisions with deeper insights into specific bot performance.

Event Data Stream Framework: Our powerful reports and analytics also include the Event Data Stream Framework, which provides insights into agent assistive features like email template usage. Discover opportunities for improvement and efficiencies, and make informed data-based decisions.

AI Integrations & Solutions

Helping AI Help Agents

Integrate best-of-breed AI applications with the Upstream Works desktop – without creating silos. Optimize the agent experience with AI-powered guidance, automate interactions, and maintain consistent agent and customer experiences across all channels.