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Press Releases | April 16, 2024

Upstream Works AgentNow Wins Stevie Award

Upstream Works AgentNow Receives Silver Stevie Award for Innovation in Customer Service Upstream Works recognized for Customer Service and Contact Center Achievements in the 18th annual Stevie Awards. WOODBRIDGE, ONTARIO (April 16, 2024) — Upstream Works, a provider of omnichannel...

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Total Retail
Media Coverage | April 11, 2024

AI Still Needs Human Insight to Shape the Retail Experience

In 2024, the most forward-thinking and innovative retail organizations will recognize that it's a must to blend intelligent human insight and artificial intelligence (AI). It will become clear that unless an organization can find a way to unify the two...

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Media Coverage | April 9, 2024

AI Trends Redefining Hospitality Customer Service in 2024

Closed AI solutions, maintaining a human-centric approach and economic challenges for dedicated chatbot providers will become common this year.

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Enterprise Times
Media Coverage | March 25, 2024

Can AgentNow end queues

Upstream Works has announced the availability of AgentNow. The new capability within the omnichannel contact centre platform enables organisations to offer direct contact with an agent. AgentNow initiates an on-demand customer service engagement.

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Upstream Works Blog | June 29, 2023

Become Enterprise-Ready with AI

Artificial intelligence (AI) is a hot topic across industries as companies and consumers adopt the seemingly new and buzzworthy technology. Contact centers are no exception as leaders have been adopting AI applications like chatbots to streamline interactions and provide better...

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