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CUSTOMER-Contact-Center-Technology-Award-2020
Press Releases | July 21, 2020

Upstream Works Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Upstream Works for Finesse (UWF) is recognized for innovative customer service technology solutions and improving the customer experience Woodbridge, Ontario, July 21, 2020 — Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for...

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Upstream Works Blog | July 16, 2020

2 Key Technologies Contact Centers Need for WFH Agents

This is Part 3 in our 3-Part series about how contact centers can adapt and thrive during a global pandemic. See Part 1 and Part 2. As the pandemic wears on, contact centers face challenges on two different but highly...

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Upstream Works Blog | June 25, 2020

3 Ways Contact Centers Can Manage the Transition to Home-Based Agents

This is the second article in a three-part series about how COVID-19 is impacting contact centers and how they can adapt to this new normal. In the first part of our three-part series, we addressed the important role the contact...

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Upstream Works Blog | June 10, 2020

How Omnichannel Contact Centers Can Maintain Business Continuity During a Pandemic

Every aspect of every business has been forced to adapt to COVID-19. While that alone could easily consume all your energy, the impact on your customers must be managed as well. With so much of business shifting to virtual spaces,...

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Press Releases | June 3, 2020

Upstream Works Announces New Software for Richer Engagements and Ease of Administration

UWF Streamlines Customer Engagements and Increases Management Efficiency Woodbridge, Ontario, June 3, 2020 – Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works for Finesse (UWF). This release enables contact...

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