Upstream Works AgentNow Wins Stevie Award

Upstream Works AgentNow Receives Silver Stevie Award for Innovation in Customer Service

Upstream Works recognized for Customer Service and Contact Center Achievements in the 18th annual Stevie Awards.

WOODBRIDGE, ONTARIO (April 16, 2024) — Upstream Works, a provider of omnichannel contact center solutions, announced today that Upstream Works AgentNow has been presented with a Silver Stevie® Award in the Innovation in Customer Service category, recognizing Customer Service and Contact Center Achievement, in the 18th annual Stevie® Awards for Sales & Customer Service.

Upstream Works AgentNow enables on-demand customer service and face-to-face interactions with quick access to agents. Customers can scan a QR code or visit a simple web interface to connect with agents using a popular Unified Communications (UC) platform like Webex and Microsoft Azure ACS, and a mix of chat, voice and video. With AgentNow, organizations can offer seamless conversations with a human connection, enabling exceptional customer experiences.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees.

The judges were impressed with AgentNow’s innovation, ease of use, and dedication to improving customer service. One judge notes:

“The application is truly great, innovative, and exceptionally well-displayed. It deserves recognition for its unwavering commitment to caring for customers, particularly in times of vulnerability. Through its innovative approaches, the application effectively demonstrates how it aims to ease customers’ concerns and provide support during challenging moments. Its dedication to customer well-being shines through its thoughtful design and implementation. Overall, the application stands as a commendable example of customer-centricity and deserves acknowledgment for its efforts to prioritize customer care.”

“This is a pretty prestigious award, and we’re honored to be recognized by the Stevie Awards. Upstream Works AgentNow enables customer service innovation across industries,” said Rob McDougall, CEO of Upstream Works. “The solution is currently being utilized by United Airlines to power their Agent On Demand service, which provides their customers with quick access to service and support while travelling through airports. Thank you to the Stevie Awards and the judges for recognizing AgentNow for its innovation and potential.”

“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller.  “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at


About Upstream Works |

Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes.


About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of the 18th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.



For more information, contact:

Escalate PR for Upstream Works