Upstream Works Named the Best Contact Center Software Developer in Canada

Acquisition International recognizes Upstream Works omnichannel contact center desktop solutions in Global Excellence Awards 2023.

WOODBRIDGE, ONTARIO (January 25, 2023) – Upstream Works announces today that they have been named the Best Contact Center Software Developer in Canada in Acquisition International’s Global Excellence Awards 2023.

Upstream Works provides omnichannel contact center desktop solutions that simplify and improve agent and customer experiences. The enhanced agent desktop unifies customer journeys with digital channel flexibility, integrations with artificial intelligence (AI) and business applications, and team management and reporting for improved productivity and personalized engagements. With Upstream Works, organizations can innovate with existing and emerging technologies while achieving cloud migration flexibility.

Acquisition International is a digital magazine that delivers modern business commentary to corporate readers. Their annual Global Excellence Awards recognizes organizations and individuals that have shown outstanding performance and are leaders in their respective industries.

Rob McDougall, CEO of Upstream Works, said:

“Upstream Works has been a thought leader in the contact center space for over 20 years. We are continuing to innovate and provide our clients with solutions that allow them to leverage and operationalize AI applications, improve agent experiences and offer seamless customer experiences. Thank you, Acquisition International, for recognizing our efforts.”

Winners of the Global Excellence Awards 2023 can be viewed here.

About Upstream Works

Upstream Works provides integrated omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, desktop-first solutions support digital transformation, innovation and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.


For more information, contact:

Janice Keay
VP, Marketing