Upstream Works Named Among ‘5 Best Cisco Solution Providers to Watch 2022’ by The Silicon Review Magazine

WOODBRIDGE, ONTARIO (September 8, 2022) – Upstream Works today announced that The Silicon Review Magazine has named it one of the 5 Best Cisco Solution Providers to Watch 2022.

Upstream Works provides omnichannel contact center solutions that improve the agent and customer experience with an enhanced agent desktop, integrations to AI and business applications, and a unified customer journey. Upstream Works on Finesse (UWF) enables Cisco contact centers to leverage new and emerging technologies while protecting their investments with migration flexibility, advanced AI integration capabilities and a consistent agent desktop experience.

“We are honored to be recognized by The Silicon Review Magazine as one of the 5 Best Cisco Solution Providers to Watch 2022,” said Rob McDougall, CEO of Upstream Works. “We’re excited about our on-going partnership with Cisco and how we can work together to continue improving agent and customer experiences with innovative solutions that drive long-term business value.”

The publication has selected Upstream Works based on its industry dominating services, brand reputation in the global market, openness to innovation, domain influence, and the ability to understand the market and its customers at a deeper level.

The Silicon Review’s 5 Best Cisco Solution Providers to Watch 2022 program identifies companies that not only have the most innovative, and diversified solutions, but also have self-adaptable qualities to best serve the ever-changing needs of the market and its customers,” said Sreshtha Banerjee, Editor-in-Chief of The Silicon Review Magazine.

About Upstream Works
Upstream Works provides best-in-class omnichannel contact center software to increase customer engagement and employee success. The customer journey comes together across all channels with an intuitive desktop, seamless integrations and consistent management. For more than 15 years, Upstream Works has been developing flexible solutions for organizations wanting to improve the customer experience, operational efficiency and long-term business growth.

###

For more information, contact:

Matt Greenfield
Uproar PR for Upstream Works
mgreenfield@uproarpr.com