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[evc_icon_list][evc_icon_list_item icon_library=”openiconic” text=”An enhanced Agent Desktop with a unified view of all CX interactions, journeys and channels” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Team communication and collaboration tools” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Upstream Works Assist knowledge management” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Omnichannel flexibility, including voice, email, web chat, messaging, video, co-browse, social, bots and more” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Seamless integration with multiple business applications and CRMs” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][evc_icon_list_item icon_library=”openiconic” text=”Omnichannel real-time management and reporting capabilities” icon_openiconic=”vc-oi vc-oi-dial” icon_color=”#0777be”][/evc_icon_list]