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An enhanced Agent Desktop with a unified view of all CX interactions, journeys and channels
Team communication and collaboration tools
Upstream Works Assist knowledge management
Omnichannel flexibility, including voice, email, web chat, messaging, video, co-browse, social, bots and more
Seamless integration with multiple business applications and CRMs
Omnichannel real-time management and reporting capabilities
Unlock your CX potential with Upstream Works on Finesse omnichannel solutions.