EXPERIENCE UPSTREAM WORKS DESKTOP FOR DIGITAL WORKERS

The Upstream Works Desktop (UWD) seamlessly connects the customer journey across all digital channels, including email, web chat, messaging, social, bots and more. Transform and simplify operations with full transparency, process automation and actionable insights for great CX. Discover all the ways UWD empowers digital workers in the contact center, front office and back office

We Offer

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  • An enhanced Desktop designed for Digital Workers
  • A unified view of all CX interactions, tasks and cases
  • Easy access to data and follow up tasks
  • Digital channel flexibility, including email, web chat, messaging, social, and more
  • Team communication and collaboration tools
  • Upstream Works Assist knowledge management
  • Seamless integration with multiple business apps and CRMs

Discover all the ways the Upstream Works Desktop empowers digital workers in the contact center and back office to unify customer interactions across the entire enterprise.

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