AI & the Modern Contact Center: Keeping Humans in the Middle

AI Insights from Rob McDougal, CEO of Upstream Works 

Read this Strategic Insight Series Report for AI insights from our CEO, Rob McDougall. He dives into the considerations that contact center leaders should factor when implementing and innovating with AI and why it’s vital to keep human agents in the middle of their AI integrations.

This Strategic Insight Series report covers:  

  • The next “killer” AI app for contact centers
  • Closed AI and what it means for AI providers
  • Why AI is best used to augment human agent capabilities
  • How to use AI to boost First Contact Resolution (FCR) rates
  • The best use cases for AI in the contact center

Download Now & Gain AI Knowledge