Meet Our Executive Team

Rob McDougall

Co-Founder and Former Chief Executive Officer (In Memoriam)

Rob was a contact center technology innovator who led Upstream Works for over 20 years. He spent his career transforming customer and agent experiences with his passion for technology and commitment to innovation. His leadership and mentorship inspired the Upstream Works team to consistently pursue excellence for our partners and clients. The executive team remains dedicated to carrying forward Rob’s vision. Read more about Rob’s impact here.

Jeff Palmer

Chief Revenue Officer
Jeff is an accomplished global sales leader with over 20 years of experience managing winning sales teams. With a background in high-growth and SaaS technology organizations, Jeff leads the global Upstream Works sales team with a focus on partner expansion and customer success across all industries and geographies.

Sean Snider

Chief Operating Officer
Sean leads our Product Development, Professional Services, Support, and Partner Enablement teams to effectively develop and implement high-value solutions. With a client and results-focused approach, Sean is committed to ensuring the highest levels of satisfaction for our partners and customers around the world.

Alan Man

Chief Financial Officer
Alan is a finance expert with over 10 years of experience helping companies scale and grow. He is a seasoned problem solver and data-driven decision-maker with expert facilitation skills. As the CFO of Upstream Works, he provides insight to drive business decisions to support our strategic goals.

Dmitry Kharlap

VP, Engineering & Product
Dmitry is a technology leader with over 20 years of experience in delivering complex, multidiscipline software systems. He brings his passion for technology, solid architecture, and bottom-up team management approach to lead our engineering team in continuing to strive for improvement and excellence.

Sabrina Baksh

VP, Sales
Sabrina leverages over 20 years of experience in solutions software and is highly skilled in business and sales strategy, enterprise and contact center software. She is known for her passion and commitment to delivering results-focused solutions that improve the bottom line of partners and customers.

Darrin Mulligan

VP, Solutions Engineering
Darrin is a customer contact solutions leader with a proven track record designing and delivering effective customer solutions. Darrin leads our technical sales team working with customers and partners to create integrated solutions that address the current and future needs of the business.

Janice Keay

VP, Marketing
Janice is an expert in developing brands and executing integrated campaigns and go-to-market strategies. Janice leads our marketing team focused on building awareness and developing markets to help our partners and organizations generate results and deliver excellent CX and business outcomes.

Denise Roy

VP, People & Culture
Denise has more than 20 years of progressive experience in strategic HR leadership, specializing in authentic human resources practices, organizational behaviour and talent development. She leads the HR team in designing, implementing and managing HR programs.