Upstream Works & Natilik Inspire 2025

Enterprise-Ready Advanced Omnichannel
Contact Center Solutions

Upstream Works provides advanced omnichannel and AI contact center solutions that improve agent and customer experiences. Accelerate contact center innovation and transform customer engagements with Upstream Works!

  • Advanced omnichannel agent desktop with productivity tools
  • AI-powered Agent Assist for real-time agent insights and guidance
  • AgentNow for instant live video CX support
  • Seamless integrations with business apps and CRMs
  • Enterprise-ready, secure, scalable, and reliable
  • Flexible deployment: cloud, on-premise or hybrid
  • Platform choice: Amazon Connect, Cisco Finesse, Webex Contact Center, and our standalone digital solution

See Upstream Works Desktop Solutions in Action

Exploring ways to enhance your CX strategy? Let’s connect.

Book a meeting with our team to discover how we can support your goals with practical, proven solutions.

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