Enterprise-Ready Advanced Omnichannel
Upstream Works provides advanced omnichannel and AI contact center solutions that improve agent and customer experiences. Accelerate contact center innovation and transform customer engagements with Upstream Works!
- Advanced omnichannel agent desktop with knowledge and productivity tools
- AI-powered Agent Assist for real-time agent insights and guidance
- AgentNow for instant live video CX support
- Seamless integrations with CRM systems and business applications
- Enterprise-ready, secure, scalable, and reliable
- Flexible deployment: cloud, on-premise or hybrid
- Platform choice: Amazon Connect, Cisco Finesse, Webex Contact Center, and our standalone digital solution