omnichannel agent desktop Archives - Upstream Works Upstream Works

Demo
Customer Login
Partner Login
Contact us

Products
Solutions
Resources
Support
Partners
- All Partners
- Become A Partner
About us

Home
Products
Platforms
Resources
Support
Partners
- All Partners
- Become A Partner
About us
Partner Portal

omnichannel agent desktop

February 10, 2021

3 Technologies Contact Centers Need in 2021

As 2021 unfolds, the stakes have never been higher for contact center leaders to invest in the right technologies. Many contact centers still struggle with the limitations of legacy technology and the disruption from COVID-19 has intensified the urgency to...

September 12, 2019

Upstream Works Software Partners with Selligent on Data-Driven Customer Engagement Solutions

Woodbridge, Ontario, September 12, 2019 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its partnership with Selligent to enable and deliver effective, integrated, enterprise-wide customer care engagement solutions. Selligent’s intelligent omnichannel experience and marketing...

September 5, 2019

Back to Basics: Contact Center Trending Technology 101

The world of customer experience management is expanding and growing in complexity at an alarming rate. The requisite buzzwords seem to be promoted enthusiastically on each vendor’s website – all vying for a spot at the forefront of innovation. But...

July 17, 2019

5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. Nowadays it’s so easy to shop around and compare offerings for the best deal....

Products

All Products
Agent Desktop
AgentNow
Supervisor Desktop
Digital Desktop
AI and Automation Solutions
AI Ecosystem
Application Integrations
Omni AI Hub
Assist Knowledge
Omnichannel CX
Reports and Analytics

Solutions

All Platforms
Amazon Connect
Cisco Enterprise
Digital Solutions
Webex Contact Center
Healthcare Solutions
Security and Compliance

Resources

All Resources
Blog
Customer Stories
Demos and Videos
Events
Glossary
Podcasts
Roles
Webinars
Reports and Insights

Support

Support and Services
Product Activation
Professional Services
Training
Notifications

Partners

All Partners
Become A Partner

About Us

Company
Contact us
Awards
Leadership
News
Careers
Privacy Statement

Company
Contact us
Awards
Leadership
News
Careers
Privacy Statement