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October 28, 2020

Upstream Works Enhances Universal Queue Support Using Cisco’s Media Routing Peripheral Gateway (MR PG)

Woodbridge, Ontario, October 28, 2020 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.2 of their signature software, Upstream Works for Finesse (UWF). This release enables seamless customer experiences and powers greater contact center...

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