Upstream Works Recognized for Innovation by TMC Labs

Upstream Works Recognized for Innovation by TMC Labs

The Upstream Works Omnichannel Contact Center Desktop is recognized for exceptional innovation.  

WOODBRIDGE, ONTARIO (November 10, 2022) – Upstream Works announced today that TMC, a global, integrated media company, has named the Upstream Works omnichannel contact center desktop as a 2022 TMC Labs INTERNET TELEPHONY Innovation Award winner, presented by INTERNET TELEPHONY magazine.

Upstream Works’ contact center desktop solutions simplify and improve the agent and customer experience with an enhanced agent desktop, integrations to artificial intelligence (AI) and business applications, and a unified customer journey. With Upstream Works, organizations can innovate with new and emerging technologies while achieving cloud migration flexibility.

Rob McDougall, CEO of Upstream Works, said:

“At Upstream Works, we are continuing to innovate and provide flexible AI and omnichannel contact center solutions. We’re ‘Helping AI Help Agents’ by ensuring our clients make the best use of AI applications to improve the overall agent and customer experience. Thank you, TMC for recognizing our hard work.”

The TMC Labs INTERNET TELEPHONY Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The awards are bestowed to those companies demonstrating ground-breaking contributions to the industry.

“The TMC Labs INTERNET TELEPHONY Innovation Award recognizes the best and the most unique products and services that this industry has to offer. Upstream Works has proven their commitment to quality and the further development of the IP communications industry through the Upstream Works Desktop,” stated Rich Tehrani, CEO, TMC. “Congratulations to the entire team at Upstream Works for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications.”

The 2022 TMC Labs Innovation Award winners will be highlighted on TMCnet and INTERNET TELEPHONY magazine’s online news portal.


About Upstream Works

Upstream Works provides best-in-class omnichannel contact center software to increase customer engagement and agent success. The customer journey comes together across all channels with an intuitive desktop, seamless integrations and consistent management. For more than 15 years, Upstream Works has been developing flexible solutions for organizations wanting to improve the customer experience, operational efficiency and long-term business growth.



INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit


About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on Facebook, LinkedIn and Twitter, @tmcnet.



Upstream Works Contact:

Janice Keay
VP, Marketing


TMC Contact:   
Stephanie Thompson
203-852-6800, ext. 139