AgentNow On-Demand CX

Upstream Works AgentNow provides instant customer support via live video, voice and chat. Customers can easily access agents through QR codes, weblinks, mobile devices, and kiosks.

AgentNow powers United Airlines’ Agent on Demand service, allowing travelers to quickly and easily connect with remote agents to resolve issues like lost baggage, flight delays and missed connections.

Watch the AgentNow Air Travel demo to:

• Experience a passenger journey from contacting the airline to receiving a resolution
• See how AgentNow enables seamless conversations across video, voice and chat
• Get an in-depth look at AgentNow features from customer and agent POVs
• Explore how AI enhances the agent experience with AI-powered guidance and translation tools