Info Video
Agentic AI Experience Platform Overview
Info Video
AI Experience Platform & Economical AI Models
Featured Podcast
AI-Generated Podcast: The Power of Omnichannel & AI
This AI-generated podcast discusses the merits of AI and omnichannel capabilities in the contact center. Being that both speakers are AI, you might hear some goofs that don't quite make sense, but it's all part of the fun of AI! Take a listen to hear how Upstream Works can help transform contact centers with true omnichannel solutions, advanced AI capabilities and a unified agent desktop.
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Podcast
Upstream Works Transforms United Airlines Passenger, Agent CX and EX
Rob McDougall, CEO of Upstream Works, joins Doug Green on the Telecom Reseller podcast to discuss how we are helping clients apply AI technologies to deliver great contact center and customer experiences. McDougall shares how Upstream Works is helping United Airlines with remote agent solutions to transform the way agents and customers interact.
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Podcast
Supercharge and Innovate Your Contact Center, Upstream Works Podcast
Jeff Palmer, CRO of Upstream Works, provides an overview of the challenges and trends facing today's hybrid and remote contact centers, and outlines how Upstream Works has been developing solutions to "supercharge" the contact center with innovations that improve customer and agent experiences while leveraging existing infrastructure investments.
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Podcast
Unified Digital Conversations and Customer Experience
Upstream Works President and CEO Rob McDougall joins Doug Green of Telecom Reseller for a discussion on conversational experiences and their potential to set your brand apart, including the effective use of emerging channels, bots and machine learning, and how good data powers personalized, proactive, and predictive conversations.
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Podcast
Rethink Customer Engagement for Greater Lifetime Value
Rob McDougall of Upstream Works discusses with Doug Green of Telecom Reseller what's required to build an engagement model that meets customer demand for channel flexibility and a connected, continuous experience, including effective self-service, bots, and proactive, personalized agent assistance.
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Podcast
The CX Business Case for Long Term Impact and Value
Rob McDougall of Upstream Works discusses with Doug Green of Telecom Reseller the business benefits of offering exceptional, repeatable customer experiences, including viable alternatives to a rip-and-replace strategy and the typical, measurable impacts on productivity, costs, and ROI.
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Podcast
Digital Workforce Transformation in the Contact Center
Rob McDougall, President and CEO of Upstream Works, discusses with Doug Green of Telecom Reseller how a successful approach to digital workforce transformation must balance agent optimization tools with customer care, sharing insights on proactive service and the single agent desktop.
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Podcast
Integration is Key to Customer Experience Transformation
Upstream Works President and CEO Rob McDougall discusses with Doug Green of Telecom Reseller strategies for integrating the key databases, channels, and applications core to a customer experience strategy, including the API Integration Model that enables solution flexibility and customized integrations.
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