Podcast – Digital Workforce Transformation in the Cisco Contact Center

Customer Expectations continue to rise, and organizations need to differentiate themselves by increasing customer satisfaction and loyalty – all while improving operational efficiency and business outcomes. In this podcast Rob McDougall of Upstream Works discusses how a successful approach to digital workforce transformation must balance agent optimization tools with customer care.

At Upstream Works, we’re redefining the customer experience – for you, your customers, for all of us.