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October 22, 2020

Upstream Works Awarded 2020 Unified Communications TMC Labs Innovation Award

Upstream Works for Finesse is Recognized for Exceptional Innovation Woodbridge, Ontario (October 22, 2020) – Upstream Works announced today that TMC, a global, integrated media company, and its TMC Labs product review division, named Upstream Works for Finesse (UWF) a...

July 21, 2020

Upstream Works Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Upstream Works for Finesse (UWF) is recognized for innovative customer service technology solutions and improving the customer experience Woodbridge, Ontario, July 21, 2020 — Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for...

June 3, 2020

Upstream Works Announces New Software for Richer Engagements and Ease of Administration

UWF Streamlines Customer Engagements and Increases Management Efficiency Woodbridge, Ontario, June 3, 2020 – Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works for Finesse (UWF). This release enables contact...

February 26, 2020

Why Seamless CX Matters More Than Ever

Why Seamless CX Matters More Than Ever At face value, providing seamless customer service should be the goal of every contact center. With so many technologies to manage, along with rising customer expectations, this can be harder than it seems....

January 9, 2020

The Power of Empowerment: Agents and CX

So far, this series has addressed the impact of digital transformation and the importance of personalization as key contact center trends to follow in 2020. That’s a lot of ground to cover, but these are the core building blocks for...

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