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September 15, 2021

3 Building Blocks of Omnichannel Transformation

Omnichannel is a foundational piece when it comes to modernizing the contact center and adopting the technologies needed to meet today’s customer expectations. The term “omnichannel” has been with us for several years, but the concept remains poorly understood, creating...

September 9, 2021

Upstream Works Assist Knowledge Management is Now Available in AWS Marketplace

Woodbridge, Ontario, September 9, 2021 – Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge management is now available in AWS Marketplace. AWS Marketplace is a digital catalog with thousands...

August 5, 2021

4 Ways Cloud-Based Contact Center Solutions Increase Flexibility

As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. One reason for rising cloud adoption is the variety of strong use cases, including better agent engagement, smarter...

July 16, 2021

3 Ways Cloud Contact Center Solutions Enable Innovation

It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center. While these approaches will all help...

July 6, 2021

Cloud Solutions for Better Customer and Agent Engagements [Webinar]

The technology you choose for your contact center will be at the epicenter of your operations and brand experience as a whole. It is a large piece of the contact center puzzle that, if chosen well, can streamline operations, automate...

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