Upstream Works Announces Advanced Analytics & Reporting
The Upstream Works Advanced Analytics & Reporting Platform empowers businesses with real-time and historical insights to drive performance, optimize operations and elevate customer experiences.
WOODBRIDGE, ONTARIO (June 3, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced the Advanced Analytics and Reporting platform, available in Premium and Enterprise tiers. Designed to deliver deep contact center insights, the platform empowers organizations with advanced visualizations and flexible reporting for data-informed decisions.
The Upstream Works Advanced Analytics and Reporting platform delivers real-time and historical dashboards, advanced visualizations, omnichannel reporting, and AI-driven performance analytics – all in one solution. With deep visibility into key performance metrics and actionable insights, it empowers organizations to optimize contact center operations and enhance customer interactions.
The Enterprise tier offers greater flexibility with customizable dashboards and reports, and integrations with third-party data sources, providing a unified view of performance across systems to support strategic decision-making.
Upstream Works provides innovative AI and omnichannel contact center desktop solutions that streamline workflows and elevate customer experiences. With knowledge tools, digital channel flexibility, and seamless integrations with CRM and business applications, organizations can drive productivity and deliver more personalized and efficient customer experiences. The new Advanced Analytics and Reporting platform extends the solution with centralized data, customized dashboards and integration flexibility, giving leaders the visibility to optimize performance and simplify management.
“With the new Advanced Analytics and Reporting platform, we’re providing the flexibility and insights organizations need to make faster, more informed decisions,” said Rob McDougall, CEO of Upstream Works. “Our goal is to help contact centers transform performance data into actionable insights that drive operational efficiency and consistently deliver exceptional customer experiences.”
The Advanced Analytics and Reporting platform, including the Premium and Enterprise tiers, is available on all Upstream Works desktop solutions – Cisco Finesse, Webex Contact Center, Amazon Connect, and a digital-only desktop solution. Upstream Works desktop solutions and the Advanced Analytics and Reporting platform are available through the Upstream Works partner reseller community.
Learn more about Upstream Works Advanced Analytics and Reporting here.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready AI and omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible desktop solutions, seamless integrations and AI orchestration capabilities support digital transformation, innovation, and business growth, enabling on-premise and cloud contact centers to leverage existing systems and investments. For over 20 years, Upstream Works has helped companies worldwide and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes.
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For more information, contact:
Escalate PR for Upstream Works