Future of Work Agent Experience Award
Upstream Works Receives the Future of Work Agent Experience Award
The Upstream Works Desktop is recognized for improving agent and customer experiences.
WOODBRIDGE, ONTARIO (January 4, 2024) — Upstream Works, a provider of omnichannel contact center solutions, announced that the Upstream Works Desktop is a recipient of the Future of Work Agent Experience Award by TMC, a global, integrated media company.
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that support innovation and business growth and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. Upstream Works Desktop solutions are adaptable at scale with effective AI and business application integrations for both on-premise and cloud-based contact centers to enable efficient and fast resolutions.
“At Upstream Works, we have a spirit of innovation that continues to focus on our integrated AI capabilities, our core omnichannel foundation and optimizing the agent desktop experience,” says Rob McDougall, CEO of Upstream Works. “We’ve designed our solutions to help agents do their jobs as efficiently and effectively as possible. Our agent-first desktop approach streamlines and automates workflows and empowers agents with customer interaction history, context-data and real-time AI agent assistance. It plays a key role in improving the agent experience, reducing customer effort and enhancing the overall customer experience. Thank you, TMC, for the recognition.”
“I am honored to recognize Upstream Works with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, the Upstream Works Desktop has proven to be among the best solutions across the diverse range of FoW offerings.
The winners of the 2023 Future of Work Solution of the Year will be featured on TMCnet.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.
About TMC
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Upstream Works Contact:
Escalate PR for Upstream Works
TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com